Who we are
Xeroformal operates https://xeroformal.shop. For assistance, contact [email protected]. Our business and authorized return address is 74 Rue Du Lavoir Champagne, 74270 Frangy, France.
Information you provide
When you shop or contact us, you may provide your name, email address, telephone number, shipping and billing addresses, order details, return information and the content of your correspondence. Payment information may be handled by the payment services used for your transaction.
How information is used
We use relevant information to respond to requests, process payments, fulfill and support orders, arrange deliveries, assess returns, issue refunds and meet applicable obligations. We use information for the service you request and do not treat a customer inquiry as permission for unrelated marketing.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, delivery companies, hosting providers, and customer support providers, as necessary to fulfill orders, process payments, or provide other requested services. Relevant information may also be disclosed where required by law or to address fraud, misuse or legal claims.
Browser storage and technical information
Your browser stores selected product identifiers, sizes and quantities locally to keep your shopping bag available after a refresh. This storefront does not include marketing pixels or analytics tools. Hosting services may process technical request information needed to deliver the website. See our Cookie Policy for details.
Retention and your requests
Information is retained as needed for the purpose for which it is used and applicable requirements. To ask about access, correction, deletion or other privacy rights that may apply to you, contact [email protected]. Any request is considered in light of applicable law and legitimate recordkeeping obligations.
International processing
Our business address is in France, and information may be processed where we or relevant service providers operate. Applicable privacy requirements govern the handling of that information.
Updates and contact
We may update this policy to reflect changes to our services or applicable requirements. The current policy is available on this page. For questions, contact [email protected].